IT Support & System Administration Professional
Auckland-based IT professional with hands-on experience in help desk support, system administration, user management, and technical troubleshooting
View My WorkTicket management, user support, hardware troubleshooting, software installation, and issue resolution
Windows Server, Active Directory, user account management, group policy, and system monitoring
Creating and managing user accounts, provisioning devices, access control, and user lifecycle management
TCP/IP basics, network diagnostics, connectivity issues, and basic network administration
Desktop/laptop support, peripheral devices, software deployment, and hardware configuration
Log analysis, system monitoring, security best practices, and incident response fundamentals
4 weeks of direct, hands-on experience with a senior systems administrator. Gained practical exposure to help desk workflows, user account management, system monitoring, Windows administration, and incident response in a real IT environment.
20+ practical labs covering real-world IT support scenarios including hardware troubleshooting, user support workflows, system configuration, log analysis for diagnostics, and incident investigation. Each lab documents the troubleshooting process and solutions.
3 months of customer-facing experience managing interactions, resolving issues under pressure, and maintaining reliability in a fast-paced environment. Developed strong communication and problem-solving skills applicable to help desk and user support roles.
In progress • Scheduled June 2026
Industry-standard cybersecurity certification
Unitec Institute • Graduating June 2026
Formal IT qualification covering systems & security
Security Analyst Level 1 • In progress
Hands-on SOC analyst certification path
Completed • Coursera
Foundational cybersecurity certificate
All projects fully documented with screenshots, methodology, and findings on GitHub
View on GitHub →